After-sale service After-sale service
1, under the correct use and maintenance of the products provided by the company, the warranty period will be within 12 months from the date of purchase. For example, during the warranty period, products (CPR resuscitated, nursing, electrocardiograph, etc.) can not be used normally due to quality failure. The company will be responsible for free maintenance or replacement of products (cardiopulmonary resuscitation simulant, caregivers, ECG machines, etc.). If the damaged parts or machines are repaired by human factors, the corresponding maintenance fees will be charged according to the maintenance standards set by the company.
2, products outside the warranty period (cardiopulmonary resuscitation simulant, caregivers, ECG machines, etc.) the company carries out life-long maintenance, and according to the company's established maintenance standards to charge the corresponding maintenance costs. (see the appendix 1 for the charging standard)
3, when receiving the user's repair information, the latest reply time will not exceed 8 hours. In the Shanghai area and other areas with authorized maintenance points, the maintenance personnel will arrive at the scene within 24 hours, and the other provinces and cities without maintenance points will arrive at the scene within 48 hours, except for the time needed for the replacement of products and the travel time.
4. The company is responsible for the installation, commissioning and operation training of products, such as cardiopulmonary resuscitation simulant, nursing personnel, electrocardiograph, etc., and provides relevant information. The products sold by regional agents (cardiopulmonary resuscitation simulant, caregivers, electrocardiograph, etc.) are responsible for other projects except for the training expenses incurred by agents.
Tay Yi medical treatment of quality problems products (cardiopulmonary resuscitation simulant, nursing, electrocardiograph, etc.) return. After sale personnel will answer the relevant questions carefully, and will make satisfactory responses to all kinds of complaints. We must be vigilant at all times, and strictly control orders and goods coming out of the warehouse (cardiopulmonary resuscitation simulant, caregivers, ECG machines, etc.). We will do every business carefully and avoid the unpleasant things caused by the packing errors and breakage in transit, address and order errors. If you receive a similar complaint, we will take it seriously and give you a satisfactory answer as soon as possible. In the case of Tai Yi, complaints are the highest honor that motivate every customer to feel comfortable shopping. We will continue to work hard.